Last updated: 5 April 2026
Eterna Labs operates the Eterna Peptides website (eternapeptides.net) and is committed to protecting the personal information of all visitors and customers. This policy explains what information we collect, how we use it, and your rights in relation to that data.
When you place an order or create an account, we collect your name, email address, shipping address, and order history. If you contact us by email, we retain the content of that correspondence. We also collect technical data including your IP address, browser type, and pages visited via analytics tools. We do not collect more information than is necessary to fulfil your order and operate this website.
Your information is used to process and fulfil your orders, to provide customer support, and to communicate with you regarding your account or purchases. Where you have opted in to marketing communications, we may send you updates about new products or promotions. You may unsubscribe at any time. We do not sell your personal information to third parties.
Our website uses Google Analytics 4 (GA4) to collect anonymised data on user behaviour, including page views, session duration, and traffic sources. We may also use Meta Pixel to measure the effectiveness of our advertising and enable retargeting on Facebook and Instagram. You can opt out of analytics tracking via your browser settings or a cookie consent tool. Functional cookies essential to the operation of the site (such as your shopping cart) cannot be disabled without affecting your experience.
All payment transactions are processed by our third-party payment providers. Card details are handled entirely by those providers and are never transmitted to or stored on Eterna Labs servers. Cryptocurrency transactions are processed through our designated payment gateway. Please refer to your payment provider's privacy policy for information on how they handle your financial data.
Order and customer data is stored on our WooCommerce-backed platform. All data in transit is encrypted via HTTPS/TLS. We apply reasonable administrative and technical safeguards to protect your information from unauthorised access, loss, or disclosure. No method of electronic storage is entirely secure, and we cannot guarantee absolute security.
Batch-specific testing data submitted to Janoshik Analytical is linked to product batches only and does not include personal customer information. Our website may contain links to third-party websites; we are not responsible for the privacy practices of those sites.
You have the right to request access to, correction of, or deletion of the personal information we hold about you. You may also request a portable copy of your data. To exercise any of these rights, email us at info@eternapeptides.net with the subject line “Privacy Request”. We will respond promptly to all legitimate requests.
Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will take steps to remove that information from our records.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date of the most recent revision is shown at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the revised policy.
For any privacy-related questions or concerns, please contact Eterna Labs at info@eternapeptides.net. We take privacy seriously and will respond to all legitimate enquiries in a timely manner.